This level of certification is intended for any professional who must have basic knowledge of ITIL®. It offers a general overview of the lifecycle of services, as well as of their main elements.
The main objective is for candidates to understand the links between the different phases of the lifecyle, its processes and its contribution to the practice of service management.
Information on the exam
- Profile: the certification is intended for those who require basic knowledge of ITIL, for those who require knowledge of how ITIL can be used to improve the management of the IT service in an organisation, and finally, for IT professionals or other employees in an organisation who have adopted ITIL and need to be informed and contribute to an improvement of the service.
- Exam format:
|Nº of questions||40 questions|
|Type of questions||Test type|
||26 points or more (65%)|
- Exam format: online (the paper format is optional)
- Languages: English and Spanish